How do I place an order?
To purchase an item, click the "add to cart" button which you will find on each product page. Once you have added the item(s) you wish to your cart click "checkout" to begin payment. You may pay with your debit or credit card or directly with your PayPal account if you have one. When your chosen payment method has been accepted we will send you an order confirmation email from us. Your order will then begin processing.

How long will my order take to arrive?
All Crown and Glory items are made to order, so please allow up to up to 3-5 working days for dispatch, unless you have selected a Fast Track service.
If you're in the UK, your order should take 2-3 working days to arrive after dispatch. For international orders, please allow from 5 working days for delivery after dispatch. Please note that Crown and Glory cannot be held responsible for any delivery delays to your order.
If your order has not arrived, please check with your local sorting office to see if it is waiting for you there. If someone tried to deliver while you were out, they will often leave notification, but sometimes this can go awry.

How secure is this store?
This store uses PayPal and Stripe for payments, and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What are the Postage and Packing costs?
Shipping to the UK is via Royal Mail First Class and costs a base rate of £2.99. If you would like your order via Recorded delivery, please add Fast Track Delivery to your order
For the rest of the world, standard delivery is sent by Royal Mail Airmail and costs from £3.99. We offer International Signed For Delivery at an additional £5.50, please click here to add this to your order if you require a tracked service.

How do I know if my order has been dispatched?
If you have paid via Paypal checkout, you will receive an email updating the postal status or your order. If you have purchased tracked delivery, your delivery reference number to track the status of your order online will be emailed to you, via Paypal or the email address provided during checkout. Please note that standard delivery items paid via debit or credit card will not receive a dispatch notification.

Can I change my delivery address after I've placed my order?
Please contact us as soon as possible if you've entered the incorrect delivery address for your order. Unfortunately we are unable to change addresses for orders that have already been dispatched. Crown and Glory can't be held responsible for items that do not reach the recipient due to an incorrect address being provided at checkout.

Can I give you delivery instructions for my order, for example 'leave inside porch'?
For security reasons, we are unable to pass on delivery requests of this nature to the driver. Please contact Royal Mail directly who will be able to arrange a safe place for your orders to be left. If your order is attempted to be delivered when no-one is available to take delivery, you will be able to collect from your local sorting office or arrange an alternative day for delivery with Royal Mail.

What is your Cancellation Policy?
If you wish to cancel your order, we are happy to offer you a full refund* if the order is arranged to be returned to us in full, in an unworn condition within 7 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This cancellation policy does not extend to altered, made to measure or customised items, unless the item arrives faulty.
To cancel your order please email us with your name and order number and request a cancellation. Alternatively you are welcome to write to us at Crown and Glory, 62 Trevanion Road, Liskeard, Cornwall, PL14 3QN with your name, delivery address and order number and order cancellation request.

All refunds will be processed within 14 working days of the return being received and refunds will be made to the original payment method. Please note that times for the funds to appear back into your account are subject to your own banks’ terms and conditions.

*Refunds will be made for Item price as price paid at time of purchase and initial postage will be refunded for UK orders only if; prior notification of order cancellation is given via email or letter within 7 days of delivery, and if the order is returned in full - at a basic rate regardless of delivery method chosen.

What is your Returns Policy?
If you wish to return your item(s), we are happy to offer you refund or exchange if the item(s) are returned to us in its original, unworn condition within 14 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a tracked service as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This return policy does not extend to altered, made to measure or customised items, unless the item arrives faulty.

To arrange a return please follow the instructions on the returns form that was included in your order. If you need to download a new form, you can do so here

All refunds will be processed within 14 working days of the return being received and refunds will be made to the original payment method. Please note that times for the funds to appear back into your account are subject to your own banks’ terms and conditions.

Can I exchange an item?
If you wish to exchange an item, please return as above and include details of the item(s) you’d like to exchange for. If a balance needs to be collected, we will get in contact upon receipt of the return. If a credit is due, this will be made to your original payment method as per the above terms. Exchanges begin processing once the return item is received. Please note you may have to repay the postage to dispatch the new item to you. Returns made for exchange are made at the customer's expense. We reserve the right to withdraw our exchange policy during busy periods.

My item has arrived damaged, what do I do next?
All Crown and Glory items are carefully packaged to ensure they arrive to you in the safest way possible, however if your item is a little worse for wear after a tumble during delivery then please email us and we'll get back to you within 2 working days.