Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the accessories, however representations may vary depending on your specific browser and computer monitor. Please also remember that these accessories are lovingly handmade, making each item truly unique, and as such items may differ slightly from what is depicted on the site.
We hope you love your Crown and Glory Hair Accessories but if you are unhappy with any item we are happy to offer you a full refund (excluding postage & packing fees, unless the item is deemed faulty) if the item is returned to us in its original, unworn condition within 7 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This return policy does not extend to earrings due to hygiene reasons or for altered, made to measure or custom items.
To arrange a refund please email us with your name, PayPal Transaction ID and details of the item(s) you'd like to return and why. Please note we will not accept returns that have been sent without prior arrangement so please contact us first.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).
If you wish to exchange an item, please note there will be an additional delivery charge for the new item of £1.99. We reserve the right to withdraw our exchange policy during busy periods.
All Crown and Glory items are carefully packaged to ensure they arrive to you in the safest way possible, however if your item is a little worse for wear after a tumble during delivery then please email us and we'll get back to you within 2 working days.