Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the accessories, however representations may vary depending on your specific browser and computer monitor. Please also remember that these accessories are lovingly handmade, making each item truly unique, and as such items may differ slightly from what is depicted on the site.
We hope you love your Crown and Glory Hair Accessories but if you wish to cancel your order, we are happy to offer you a full refund* if the item is arranged to be returned to us in its original, unworn condition within 14 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This return policy does not extend to earrings due to hygiene reasons or for altered, made to measure or customised items, unless the item arrives faulty.
To arrange a return please email us with your name, PayPal Transaction ID and details of the item(s) you'd like to return and why. Please note we will not accept returns that have been sent without prior arrangement so please contact us first.
All refunds will be processed within 14 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).
If you wish to exchange an item, please note you will have to repay the postage to dispatch the new item to you. Returns made for exchange are made at the customer's expense. We reserve the right to withdraw our exchange policy during busy periods.
All Crown and Glory items are carefully packaged to ensure they arrive to you in the safest way possible, however if your item is a little worse for wear after a tumble during delivery then please email us and we'll get back to you within 2 working days.
Please note that items that have been deemed faulty by the customer will be examined by our team once they have been returned to us to ascertain whether or not they are unfit for purpose. Crown and Glory's decision regarding the state of these items will be final and no further discussion will be netered into.
For customised or made to measure items that are deemed faulty on arrival, Crown and Glory will replace the items wherever possible before refunding.
*Item price will be refunded as price paid at time of purchase and initial postage will be refunded at a basic rate regardless of delivery method chosen.